American Express is a global financial services company best known for its credit card, charge card and traveler’s cheque businesses.
The American Express Company, also known as Amex, is an American multinational financial services corporation headquartered in Three World Financial Center in New York City. The company was founded in 1850 and is one of the 30 components of the Dow Jones Industrial Average. The company is best known for its charge card, credit card, and traveler’s cheque businesses.
In 2016, credit cards using the American Express network accounted for 22.9% of the total dollar volume of credit card transactions in the United States. As of December 31, 2018, the company had 114.0 million cards in force, including 53.7 million cards in force in the United States, each with an average annual spending of $19,340.
In 2017, Forbes named American Express as the 23rd most valuable brand in the world (and the highest within financial services), estimating the brand to be worth US$24.5 billion. In 2018, Fortune ranked American Express as the 14th most admired company worldwide, and the 23rd best company to work for.
The company’s logo, adopted in 1958, is a gladiator or centurion whose image appears on the company’s traveler’s cheques, charge cards and credit cards.
Finance, Insurance, Travel
The Q3 figures for 2023 show that American Express pulled in record revenue despite increased expenses especially with customer engagements.
Currently, the Digital Labs arm of the company is working on utilizing LLMs for analyzing customers’ feedback and inquiries.
The jobs AmEx is planning to refill are available for doing remotely, as the company is flexible about the way the staff is performing their duties. Even after the Covid-19 pandemic was over, 40% of AmEx employees chose to work fully online.